FAQs - Frequently Asked Questions


Welcome to FAQs in CenterPoint Energy's Home Service Plus® (HSP) Learning Center. The links below provide answers to specific questions and you will also find other helpful tips related to the topic. 

Central Air Conditioners
Gas-Fired Boilers
Gas Fireplaces & Inserts
Natural Gas Water Heaters
Buying and Installation
Heat Recovery Ventilators (HRV) 

Scheduling service and maintaining your account

How do I schedule repairs or maintenance?

Where do I check my HSP account, financing, appliance repairs and purchase options?

Heating, cooling & indoor air quality products

How do I get my air conditioner ready for service? How can I tell if I need a new and more efficient furnace?

How do natural gas water heaters compare with electric water heaters in operating costs?

Can I add air conditioning if I have a boiler?

Can I convert my wood-burning fireplace to natural gas or propane?
How can I improve the efficiency of my air conditioner and save money?

What types of product warranties does HSP offer?

Indoor Air Quality Products

What purpose do Heat Recovery Ventilators serve?

I'm worried about indoor air quality. Are there Home Service Plus products that can help?

CenterPoint Energy's Home Service Plus Repair Plans

What appliances does the HSP Basic Repair Plan cover?

What  does the HSP Total Repair Plan cover?

What's covered by both plans? How do they compare?

What happens if my equipment can no longer be repaired?

Repair Services

Can I add coverage for other appliances not included in a repair plan?

What parts are covered by the Total Repair Plan?

Can I add preventive maintenance options to the HSP Basic or Total Repair Plans?

Repair & Maintenance Services

Does HSP offer Preventive Maintenance for my air conditioner? 

Will HSP repair my appliances if I don't have a repair plan or if I'm not a CenterPoint Energy customer?

What types of  preventive maintenance services does HSP offer?

Home maintenance, safety and savings tips

How do I get my home ready for warmer months? 

What can I do to keep my home's water heater safe?

What quick repairs can I handle myself?

How do I know which heating/cooling system or product is right for my home?

How do I save money when purchasing home products or systems?

 How do I get my home ready for winter?